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What interpersonal skills will I need?



In the healthcare and social care environments, you have to be able to empathise and sympathise with the difficult situations faced by others. You need to be sincere when dealing with people's health and emotions.

Communication skills: 

Communication is key when dealing with patients, their family and colleagues. Your tone, what you say and how you use body language are all important when dealing with difficult situations involving patients. Being a good listener is also a vital ingredient when working in the care sector. Caring for others is largely about understanding the individual patient's needs, and this requires the ability to listen carefully to their concerns and act accordingly in the appropriate way.



Are you able to cover extra shifts at short notice? Can you work late due to additional patient requirements? Remember, healthcare doesn't tend to fall into the normal 9-5 working day patterns associated with a day job.

Be a team player:

The ability to co-operate with others is an advantage when working in care homes or as a domiciliary care worker. You may have to work alone for large periods, but you will need to consult and work alongside other healthcare workers to complete certain tasks. External bodies may need to be informed of changes in living arrangements or a change to a patient's care plan, and this requires good interpersonal skills.

Dealing with pressure:

Handling pressure in your role is a must if you are to remain healthy yourself. Our courses can help you live with it and ideally thrive in high-pressure situations.


Strong work ethic:

Healthcare workers often need to call on their own resolve to ensure their patients are looked after when emergencies arise. A job in care is not an easy one, you need to be prepared to go ‘above and beyond’ in the care and service of others.

Positive mental attitude:

A positive mental attitude is vital in careers where there is suffering and distress. Mental health is something a carer needs to take seriously, especially their own.

Time management:

Other people's lives may depend on your careful and accurate time management skills. If you say you are going to do something at a set time, you need to make sure this is the case.


Projecting self-confidence is at the centre of any trust relationship with your patient. No matter how experienced you are, if you are confident that you can handle any situation, your patient will have faith in your ability.

Dealing with criticism:

The nature of healthcare and legislation is constantly changing. You don’t know everything, and you will make mistakes. You have to be able to accept criticism and use it as a tool for self-improvement.

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